Refund Policy – IPTV South Africa Live

Home Refund Policy – IPTV South Africa Live

At IPTV South Africa Live, we strive to provide reliable, high-quality IPTV services. However, due to the digital nature of our subscriptions, we have a strict Refund Policy as outlined below.

1. General Refund Rules

  • All purchases of IPTV subscriptions are considered final.

  • Refunds will not be issued if the service is functioning correctly and as described.

  • It is the customer’s responsibility to ensure they have:

    • A stable internet connection (minimum recommended speed: 20 Mbps).

    • A compatible device (Smart TV, IPTV Box, Firestick, etc.).

    • Basic technical knowledge to install and configure the IPTV service.

2. Valid Reasons for Refund

Refunds may only be granted under the following conditions:

  • Service Unavailability: If the IPTV service is not delivered or cannot be activated.

  • Technical Issues from Our Side: If the service fails to work due to a fault on our servers and our support team cannot resolve it.

  • Duplicate Payment: If a customer is charged more than once for the same subscription.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Customer’s internet connection is too weak or unstable.

  • Customer’s device is not compatible with IPTV apps or software.

  • Issues caused by third-party applications, firewalls, or ISPs blocking IPTV.

  • Customer refuses troubleshooting steps provided by our support team.

  • Misuse of the service, account sharing, or violation of our Terms & Conditions.

4. Refund Request Process

To request a refund:

  1. Contact our Support Team within 48 hours of purchase.

  2. Provide proof of payment (transaction ID, order details).

  3. Clearly explain the issue and allow our team to troubleshoot.

  4. If eligible, refunds will be processed within 5–10 business days back to the original payment method.

5. Trial & Testing Policy

  • We encourage new customers to request a free or paid trial before purchasing a long-term plan.

  • This ensures compatibility with your device and internet connection.

  • By purchasing a subscription without testing, you accept the no-refund limitation.

6. Contact Us

For refund requests or billing issues, please contact us